Get in touch
Start your request within 30 days of delivery and tell us whether you would like a return or an exchange.
VELKORACustomer care / Policy guide
Made for confidence
Refund Policy
A considered experience should continue long after your order arrives. Our return and exchange promise keeps the process clear, supportive and simple.
30-day free returns & exchanges · 24/7 customer support
30 daysRequest a return or exchange within 30 days of delivery.
FreeReturn and exchange support without return shipping fees.
24/7Our support team is available whenever you need guidance.
01 / The essentials
A simple promise
If your purchase is not quite right, you may request a free return or exchange within 30 days after your order is delivered. Whether it is an appliance, a cooking essential or a finishing piece for your kitchen, our team will explain the next steps.
Please contact us before sending anything back. That helps us identify your order, understand what you need and give you the correct return instructions.
- Keep your order number or order confirmation handy.
- Tell us whether you prefer a refund or an exchange.
- Follow the packing and return directions provided for your item.
02 / Your next steps
How returns work
Four thoughtful steps. No unnecessary complications. You can begin by sharing a few order details with our team.
Share the details
Provide your order number, the item involved and a short description. Photos can help if something is damaged or incorrect.
Follow our guidance
Our team will confirm the appropriate next step and explain how to prepare or return the item, where applicable.
Choose your resolution
We will help complete the approved refund or arrange the exchange in line with your request and item availability.
03 / Another way forward
Exchanges, made easy
Sometimes another option is simply a better fit. Request an exchange within the same 30-day window and let us know which item you received and what you would like instead.
Our team will check availability, explain any relevant differences and share the next steps before proceeding. Exchanges are free; if the replacement has a different selling price, we will explain that clearly before you confirm it.
Our aim is to help you find the kitchen essential that feels right for your space, your routine and the way you cook.
04 / When things go differently
If an item arrives wrong
We want every parcel to arrive as expected. If something is damaged, missing or different from what you ordered, tell us as soon as you notice it. Please include your order number and a short explanation of the issue.
If you can, photograph the item, outer packaging and any visible damage before discarding the packaging. This helps us assess what happened and find a suitable resolution without unnecessary back-and-forth.
Arrived damaged?
Stop using an item if damage could make it unsafe, particularly an electrical appliance or broken kitchenware.
Not your order?
Share the product you received and your order confirmation so we can review the mismatch.
05 / Once reviewed
Your refund, explained
Once your return has been reviewed and approved, we will confirm the refund. Where applicable, refunds are made to the original payment method for the amount paid for the returned item, reflecting any discount already applied to that purchase.
01
Return assessment
We confirm the outcome of your request and whether any further information or return action is needed.
02
Refund confirmation
When approved, we arrange the applicable refund and communicate the outcome.
03
Payment processing
When the refund appears in your account depends on your bank or payment provider. Their processing time may vary.
Nothing in this policy limits any rights available to you under applicable consumer protection law.
06 / Across the collection
Care for every category
From small appliances to serving essentials, the same 30-day free return and exchange promise applies. Our guidance can be tailored to the safe handling and packaging of the specific item.
Small appliances
- Blenders & Smoothie Makers
- Coffee & Tea Makers
- Air Fryers & Electric Cookers
- Toasters & Breakfast Appliances
Cookware & baking
- Frying Pans & Skillets
- Saucepans & Cooking Pots
- Baking Pans & Accessories
Preparation tools
- Kitchen Knives & Knife Sets
- Cutting Boards & Chopping Tools
- Cooking Utensils & Gadgets
- Measuring & Mixing Tools
Storage & dining
- Food Containers & Meal Prep
- Pantry & Kitchen Organizers
- Dinnerware & Serving Accessories
For your safety, follow any product-specific handling advice when preparing a return. Contact our team first for instructions, especially for electrical items, sharp tools or fragile pieces.
07 / Real support
Visit our contact page
Here to help
Have a question about an order, an exchange or a refund? Tell us what happened, and our team will help you understand the next step. Support is available 24 hours a day, seven days a week.
Customer support emailsupport@velkora.lol
Customer support phone+1 (915) 317-4798
Business address25238 Sanitas Valley Dr, Porter, TX 77365, United States
VELKORACare that goes beyond delivery.